Insurance Claims

The Family Day Care Australia office hours are Monday – Friday 9.00am – 5.00pm AEST.

If you need to speak to someone regarding a claim please call 1800 658 699 during our office hours or email

If you need to complete an Incident Report form, click here to access the FDCA Member Zone, then navigate to the insurance section.

Out of hours contact details

If you need to make a claim enquiry outside of our office hours please use the below information:

Family day care claims (including Public Liability)

Complete the Incident report form and send to; for emergency assistance contact 0455 120 444.

Allianz home and contents or motor vehicle claims

Contact 131 013.

HomeBiz home and contents claims

A claim form needs to be downloaded from the Family Day Care Australia website, completed and returned to; for emergency assistance contact 0455 120 444.

Family Day Care Legal Advice

Urgent legal advice enquiries can be emailed to